Remote Support in NOX App

Step 1: Settings

Click on the 'Settings' button on the Remote

Step 2: Remote Support

Scroll down to the Remote Support, there are 2 options

Give All Permissions (recommended) - Enable all required permissions for a smooth, full-featured support session.

Start Sharing - Begin sharing your screen with support. You can stop anytime.

Permissions and Purpose

Notification

• Purpose: Lets the app alert you when a session starts or ends, needs your approval, or encounters an issue.

• Benefit: Ensures you don’t miss prompts while the app runs in the background.

System Overlay (Draw over other apps)

• Purpose: Shows floating controls (e.g., end/pause buttons, helper tips) on top of whatever you’re viewing.

• Benefit: Keeps essential remote-support controls accessible without leaving your current screen.

Storage

• Purpose: Allows sharing and saving items related to support (e.g., logs, screenshots, or files your agent asks for).

• Benefit: Enables downloading support files the agent may provide during the session.

Screen Capture

• Purpose: Shares what’s on your screen so the agent can see the issue in real time.

• Benefit: Required for view-only assistance; you can stop sharing at any time.

Accessibility

• Purpose: Enables the agent (with your consent) to perform on-screen actions like taps, scrolling, or typing to fix issues.

• Benefit: Without this, the agent can usually see your screen but cannot interact with it.

What happens if you don’t grant some permissions

• You may still start a session, but features can be limited:

  • No on-screen control without Accessibility.

  • No file exchange without Storage.

  • Limited notifications without Notification permission.

• For the smoothest experience, tap Give All Permission first, then use Start Sharing when you’re ready.

Quick Checklist Before Starting a Session

• Give All Permission (recommended)

• Confirm Notification access

• Enable System Overlay for floating controls

• Grant Storage if you need file exchange

• Start Screen Capture when prompted

• Enable Accessibility only if you want the agent to interact on your behalf